Privacy policy
Status: 4 November 2026. The German version of the privacy policy is authoritative.
Controller
JA Mietwagen Service GmbH, Meiselstraße 8/2/3, 1150 Vienna, Austria, phone +43 1 485 77 77, office@ja-airport.com.
Which data we process
| Booking form | Name, organisation, e-mail, phone, journey details (date, time, addresses, flight number, number of persons, preferred vehicle), cost centre, billing address, notes |
|---|---|
| Phone and e-mail | The details you give us for a reservation |
| Visiting the website | Server log of the hosting provider: IP address, time, page requested, browser |
Purpose and legal basis
We process the data from the booking form, phone and e-mail to carry out the requested journey and for billing (Art. 6 para. 1 lit. b GDPR). The details marked as required in the booking form are necessary to process the enquiry; without them we cannot offer the journey. We process server logs for the secure operation of the website (Art. 6 para. 1 lit. f GDPR). The website sets no cookies and uses no analytics or advertising services.
Disclosure
The driver receives the name, pick-up location, time and phone number of the passenger for the journey. For coaches and journeys outside our fleet, the commissioned partner company receives the details needed for the journey. Our e-mail service is Microsoft 365 (processor Microsoft Ireland Operations Ltd., Dublin). Data is disclosed to other third parties only where required by law.
Retention period
We keep booking and invoice data for seven years (§ 132 Federal Fiscal Code). Enquiries without a booking are deleted after six months. The retention period for server logs depends on the hosting provider and will be added once the provider has been selected.
Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and objection. Requests can be sent to office@ja-airport.com. Complaints are handled by the Austrian Data Protection Authority: Barichgasse 40-42, 1030 Vienna, dsb@dsb.gv.at.
Right to object
You may object at any time, on grounds relating to your particular situation, to the processing of the server logs (Art. 6 para. 1 lit. f GDPR) (Art. 21 GDPR).